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eBusiness and Information Systems: Academic Programs in Australia and New Zealand in the e-Age
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Universities are increasingly turning to ‘fashionable’ education programs to attract bright, high-quality students to both under-graduate and post-graduate degree
programs. Traditional offerings in technology areas, such as Information Systems and Information Technology are being augmented by newer, more marketable
degrees in areas such as eCommerce/eBusiness. This paper analyses the eCommerce/eBusiness and Information Systems (IS) / Information Technology (IT)
academic programs in Australian and New Zealand universities on the basis of Kotler and Fox's service offering model of educational institutions; and considers
what differences exist between these two apparently similar areas of academic endeavour. Finally we look at the trends of academic program delivery in the e-age and question whether universities need to take a more consumer-product approach to the issue of attracting appropriate students.