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Quality Management Systems
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For more than two decades “quality” and “quality management
systems” have been leading buzzwords in the business
world. Numerous consultants have built their careers
around these topics, and quality issues in business have been responsible
for the development of new organizations and even industries,
for instance, the American Society for Quality and Six Sigma
consulting.
The notion of quality in business focuses on the savings and additional
revenue that organizations can realize if they eliminate errors
throughout their operations and produce products and services at the
optimal level of quality desired by their customers. Errors can take almost
any form—for example, producing the wrong number of parts,
sending bank statements to customers who have already closed their
accounts or sending an incorrect bill to a client
Saylor.org - Personal Name
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Quality Management Systems
Management
English
2012
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