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Winston Churchill was a remarkable leader. All through the Second World War people across the United Kingdom would huddle round their wireless sets listening to his speeches. He seemed to understand how ordinary people were feeling, their fears of invasion, their anxiety about loved ones away fighting the enemy. He was able to use that understanding, that ‘empathy’, to inspire his fellow citizens to keep fighting with a determination that, in the end, won the War.
Churchill’s skills at oratory are legendary. Such phrases as ‘’We will fight them on the beaches’ still live on in people’s memories, but where did he acquire the skill to deliver such a powerful message? Most people are surprised to learn that he had a speech impediment, and hated public speaking and shook with fear at the thought of it.
Speaking in public is high on most people’s list of things they dread most. The image of all those faces staring at us and waiting for a brilliant display of rhetoric is enough to make us weak at the knees.
But it needn’t be like that. By following a few simple rules and, like Churchill, doing a great deal of practice, you can master the skills needed to communicate confidently and with authority.
Session A of this workbook helps you to develop your communication skills so that you will be able to deliver clear and effective briefings to members of your team and others in your work environment.
One of Churchill’s many abilities was to ‘tune in’ to the mood of the nation. He understood intuitively the feelings and emotions of those around him, and knew how to respond to them. This ability to communicate at the subconscious level is the subject of Session B. You will learn how to deduce what people are thinking and feeling from the way they behave, the way they speak and, often, the hidden messages underlying what they say.
However good you are at communicating at the conscious or subconscious level, you can’t be sure that you know all you need to know about every subject you are involved in. Session C looks at ways in which you can build a network of people with the experience and knowledge you need to achieve your objectives both in the workplace and outside it.
Dela Jenkins - Personal Name
4th Edition
0 7506 5885 1
NONE
Networking and Sharing Information
Management
English
2003
1-113
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