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Managing Relationships at Work
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he purpose of this workbook is to look at feelings and relationships at work. You will learn about the dynamics of team relationships and how you can develop interpersonal skills which will make you a truly effective first line manager.
In Session A we consider the ‘external’ relationships between people in organizations – including management structures and the effect of organiza- tion structure.
Session B discusses the importance of group harmony and the steps you can take to make a group feel like a cohesive team. It goes on to describe the personal qualities and interpersonal skills you will need to lead the team to its full potential.
Session C concentrates on the skills of influencing, persuading and negotiation. It considers the influences which have an impact on parties to negotiations, and the techniques you can use in order to persuade people to reach a compromise. It ends by discussing those skills that are particularly relevant to the art of negotiation.
Finally, in Session D we look at conflict in the workplace. Nearly all conflicts involve underlying emotional issues. The stronger the feelings, the more difficult the resolution. To resolve conflicts it is essential to address the feelings of all parties. We will consider a conflict resolution model, which you can use to discover the true causes of conflict within your team, and which will enable you to choose the best option to achieve a win-win solution.
Dela Jenkins - Personal Name
4th Edition
0 7506 5891 6
NONE
Managing Relationships at Work
Management
English
Institute of Leadership & Management
2003
England
1-130
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