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Understanding Quality
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This workbook addresses the issues of Understanding Quality. Should you wish to extend your study to other Super Series workbooks covering related or different subject areas, you will find a comprehensive list at the back of this book. general use, we tend to speak of high quality as being superior to low quality. In so doing, we imply that some attribute, such as designed life, has a higher value to us. A pair of shoes is, in these terms, of high quality if it gives five years’ wear instead of two. Yet, what of the people who do not want shoes to last five years? To these customers, fitting the fashion may rank more highly than fitting the foot! In short, they prefer a different combination of attributes. Clearly, in any product, there are many. Customers search for those that most closely fit what they wan
4th Edition
0 7506 5881 9
NONE
Understanding Quality
Management
English
Pergamon Flexible Learning
2003
1-108
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