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System Center Service Manager 2010 Unleashed
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In May 2010, Microsoft announced the release of Service Manager 2010. This first version of the product was a long time in coming, having been revamped considerably since early testing in 2006 as the previously code-named Service Desk product. Service Manager 2010 rounds out System Center’s focus on Information Technology Information Library (ITIL) and Microsoft Operations Framework (MOF) by adding centralized incident, problem, and change management capabilities to the product suite. Service Manager’s level of integration with ITIL and MOF is unique in the System Center suite.
Service Manager is unique for other reasons: the fact that it touches so many different types of individual in an organization, and because of its high level of integration with other products in the System Center suite in addition to Active Directory. Service Manager 2010 offers the potential of an integrated configuration management database (CMDB) through connectors with Active Directory, Operations Manager, and Configuration Manager, enabling it to become a centralized repository of information. By unifying knowledge across System Center, Service Manager can help IT align to business needs while lowering time to resolution. Service Manager provides built-in processes based on industry best practices for incident and problem resolution, change control, and asset life cycle manage
Kerrie Meyler - Personal Name
1st Edtion
3: 978-0-672-33436-8
NONE
System Center Service Manager 2010 Unleashed
Management
English
by Pearson Education, Inc
2011
USA
1-760
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