A REVIEW OF WORKFORCE CROSS-TRAINING IN CALL CENTERS FROM AN OPERATIONS MANAGEMENT PERSPECTIVE

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A REVIEW OF WORKFORCE CROSS-TRAINING IN CALL CENTERS FROM AN OPERATIONS MANAGEMENT PERSPECTIVE

Statement of Responsibility

Author(s)

O. Zeynep Ak¸siny Fikri Karaesmenyy and E. Lerzan ¨Ormeciyy - Personal Name

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NONE

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GMD

Management

Language

English

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