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A Case Study of Total Quality Management in a Manufacturing and Construction Firm
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Total Quality Management (TQM) is a managerial approach that views quality to be a result of integrating all organisational activities e.g. engineering, manufacturing, marketing and administration work. It aims broadly at maintaining and improving quality standards and to achieve customer satisfaction. TQM’s major components are quality planning, quality control and quality improvement.
Quality control is responsible for transforming quality planning and quality improvement outcomes into daily routine work. However, quality control can be implemented by systematically going around the Plan, Do, Check, Act (PDCA) control cycle, with which organisation may achieve continuous small steps of improvement.
Ammar Al-Saket - Personal Name
NONE
A Case Study of Total Quality Management in a Manufacturing and Construction Firm
Management
English
2003
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