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Total Quality Management - Aspects of Implementation and Performance Investigations with a Focus on Small Organisations
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Total Quality Management (TQM) has become a frequently used term in discussions concerning quality. The international and national competitive environment is in a process of constant change by the globalisation of markets and the increased interdependence of economic agents. This process of change has brought increased demands on the organisations’ competitiveness and the customers have gained a central role in the organisations’ focus. TQM is considered to be an important management philosophy, which supports the organisations in their efforts to obtain satisfied customers.
Jonas Hansson - Personal Name
NONE
Total Quality Management - Aspects of Implementation and Performance Investigations with a Focus on Small Organisations
Management
English
2003
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