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AN ANALYSIS OF THE STATE OF TOTAL QUALITY IN ACADEMIA
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Implementation of total quality in an academic environment
requires major organizational changes predicated on a new
paradigm directed at continuous process improvement. The
principles of total quality can be successfully applied in
academic institutions. Implementation in any organization can
be a difficult process, subject to a number of risks and
external constraints. Academe is not fundamentally different
from industry with regard to implementation of total quality.
This study identifies 126 institutions of higher education
actively applying total quality. Telephone interviews were
conducted with representatives of 192 post -secondary
educational institutions. In depth personal interviews with
representatives of nine academic institutions that are
currently applying the principles of total quality to internal
processes were also conducted. These contacts provided the
foundations for an examination of the state of total quality
in academia. Roles of leadership, implementation strategies,
organizational structure, and management systems are explored.
Measurement, outcomes and results of the quality effort are
also investigated.
Robert L. Henderson - Personal Name
NONE
AN ANALYSIS OF THE STATE OF TOTAL QUALITY IN ACADEMIA
Management
English
1991
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