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BRIDGING THE MOTIVATION GAP: EMPOWERMENT IN TOTAL QUALITY SETTINGS
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This thesis proposes that a "motivation gap" exists in current Total
Quality Leadership (TQL) theory and training between knowing intrinsic
motivation is important and knowing how to achieve it in the work place.
The thesis discusses the importance of TQL in the Department of the
Navy (DON) and outlines the role of empowerment in a total quality
setting. The works of prominent total quality writers are reviewed, as
well as alternative models of empowerment available in current literature.
The idea that empowerment plays an important role in the long-term success
of a total quality effort is illustrated with a case study conducted at
the Naval Medical Center, San Diego.
Based upon this analysis, the thesis concludes that the Thomas/Tymon
model of empowerment (1993) is currently the best tool available for
bridging the "motivation gap" and recommends its inclusion in future DON
total quality training.
Jay L. ilatton - Personal Name
NONE
BRIDGING THE MOTIVATION GAP: EMPOWERMENT IN TOTAL QUALITY SETTINGS
Management
English
1993
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