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APPLYING TOTAL QUALITY LEADERSHIP TO AN AVIATION SQUADRON
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The implementation of Total Quality Leadership has been successful
in several Department of Defense organizations. However, an aviation
squadron provides an unique environment for the application of TQL.
This thesis describes an adaptation of the NPRDC TQM process
improvement model for a fleet squadron which includes the Shewart
Cycle, customer supplier relationships, and mission deployment.
Dr. W. Edwards Deming's 14 points are discussed in the context of the
squadron environment. Continuous process improvement tools are
explained and demonstrated using squadron examples.
NONE
APPLYING TOTAL QUALITY LEADERSHIP TO AN AVIATION SQUADRON
Management
English
1991
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