OthersImplementing Total Quality Management in HigherEducation.

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OthersImplementing Total Quality Management in HigherEducation.

This document offers administratorsa conciseapproach to the varioustheories of total qualitymanagement (TQM)and the tools necessaryto implement these theoriesat postsecondaryeducational institutions. Thebook is divided into fourchapters.Chapter 1 introduces the principlesof TQM by briefly: (1) reviewingthe ideas of TQM leaders; and (2)discussing how their ideasmightapply to institutions of highereducation. Chapter 2 examinesthecommon elements of the qualityexperts' ideas and suggestshow theymay be applied to institutions ofhigher education. Chatper 3suggests an expeditious methodto obtain a baselinefrom which tobegin a total qualityimprovement program. The methoduses anationally recognized tool (fromthe Malcolm Baldrige Award)toevaluate an institution'squality index. The suggestedmethod can beused to rate either an ertireinstitution or a singledepartment/unit. Finally,the fourth chapter examinesthe conditionsnecessary for establishing a totalquality culture in collegesanduniversities. These are:(1) education andadministrative commitment;(2) education andcommitAent of faculty and staff; (3)establishmentof trust; (4) establishmentof pride in workmanship;and (5) changesin the institutional culture.Contains 22 references anda 597-4.tembibliography

Statement of Responsibility

Author(s)

Cornesky, Robert; - Personal Name

Edition

Call Number

ISBN/ISSN

Subject(s)

Management

Classification

NONE

Series Title

OthersImplementing Total Quality Management in HigherEducation.

GMD

Management

Language

English

Publisher

Publishing Year

1991

Publishing Place

Collation

Specific Detail Info

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