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JURAN’S QUALITY HANDBOOK
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In the preface to the Fourth Edition of this handbook, Dr. Juran commented on the events of the four
decades between signing the contract for the First Edition of this handbook (1945) and the publication
of the Fourth Edition (1988). He noted the growth of the handbook itself—in circulation and in
status—and the parallel growth of importance of quality in society generally. The growth was attributable
to the increasing complexity of products and the systems in which they participate, and,
because of our increasing dependence on these systems, to the unprecedented potential for disruption
when these products fail. This threat (and its occasional frightening fulfillment) is what he long
ago identified as “life behind the quality dikes.”
In the decade that has passed since the Fourth Edition, the importance of quality has continued to
grow rapidly. To some extent, that growth is due in part to the continuing growth in complexity of
products and systems, society’s growing dependence on them, and, thus, society’s growing dependence
on those “quality dikes.” But the main impetus for the growing importance of quality in the
past decade has been the realization of the critical role quality plays as the key to competitive success
in the increasingly globalized business environment. Upper managers now understand much
more clearly the importance of quality—convinced by the threat of the consequences of product failure,
by the rapid shift of power to the buyers and by the demands of global competition in costs,
performance, and service
5th Edition
0-07-034003-X
NONE
JURAN’S QUALITY HANDBOOK
Management
English
The McGraw-Hill Companies, Inc.,
1999
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