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An Executive’s Guide to the Criteria for Performance Excellence
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Hindsight may be 20/20, but without a crystal ball, how can you make sound decisions now that will steer your organization toward success on the road ahead? The Baldrige framework for performance excellence® is a validated management tool designed to help organizations do just that. The framework—the Criteria for Performance Excellence®—can help you improve your organization’s current operations and achieve longterm sustainability. In fact, the 86 organizations that received the Baldrige Award between 1980 and 2010 have proven that applying the Baldrige Criteria to the way they run their businesses has led to better financial results; satisfied, loyal customers; improved products and services; and an engaged workforce.
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An Executive’s Guide to the Criteria for Performance Excellence
Management
English
2011
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