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Information Technology in the Service Society: A Twenty-First Century Lever
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The use of information technology (IT) has revolutionized the structure of management and the nature of competition in a variety of industries.1 IT is especially important in the service sector, which now accounts for about 74 percent of the value added in the U.S. gross domestic product (GDP) and about 76 percent of national employment (Table S.1) and enjoys a healthy $52 billion trade surplus. Estimates indicate that about 85 percent of all measured investments in IT hardware are in services. Contrary to the widespread misconception of services as predominantly simple, labor-intensive activities, the service industries include many large, technology-intensive and technically sophisticated firms in transportation, financial services, banking, insurance, retail and wholesale trade, telecommunications, health care, and professional and personal services. As IT becomes less expensive, more portable, better integrated and interconnected, and embedded in a wider variety of devices, new applications in these fields and whole new industries—such as interactive multimedia systems for business, home entertainment, and communications purposes—are likely to evolve and to have profound effects on industry structures, employment, and economic growth.
NATIONAL ACADEMY PRESS - Organizational Body
0-309-58538-4
NONE
Computer Science
English
1-286
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