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TOTAL QUALITY MANAGEMENT
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AFTER NEARLY FOUR years of rapid quality improvement,progress at Analog Devices Inc. began to plateau. A diagnosis carried out by the
21-member executive group singled out the root cause as lack of demonstrated commitment to Total Quality Management (T.Q.M.) by this very same group. As vice president of quality and productivity improvement, I was expected to come up with possible corrective action. My solution was
that each member of the group take the most critical issue facing him and apply T.Q.M. methods and tools for its resolution. The resulting success stories would dramatically demonstrate to the entire organization that top management practices what it preaches.
NONE
Management
English
2010
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