Record Detail Back
Total Quality Management and Balanced Scorecard A Comparative Analysis
- Share to:
ecent years have witnessed rising interest towards integrated performance measurement and control systems. Total Quality Management (TQM) and Balanced Scorecard (BSC) are management philosophies that have been widely discussed not only in academic world, but also in business world.
The aim of this paper is to compare the contents of TQM and BSC and to build a hierarchy of concepts between these managerial terms. The goals and objectives of TQM and BSC are supposed to be quite similar. Most of the research effort will be concentrated on having a vision of possibilities to use BSC as a tool for implementing TQM.
TQM is a philosophy to offer value-adding services to customers effectively and profitably. The basis for this Japanese born philosophy was created in the 1960’s. It integrates quality development in personnel motivation to promote customer satisfaction. Deming, Juran and other well-known quality authorities have published a number of articles and books concerning the implementation of these quality philosophies.
Mika Hannula - Personal Name
NONE
Total Quality Management and Balanced Scorecard A Comparative Analysis
Management
English
2013
LOADING LIST...
LOADING LIST...