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A Test of the Effect of TQM on Performance and Stakeholder Satisfaction
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The performance of TQM Airlines and Non TQM airlines
is measured comparing statistically three major performance indicator Customer satisfaction,
Employee satisfaction and Operational effectiveness. To establish a link between TQM and
performance and showing the need for the adoption of total quality culture in the local airline sector
of the Nigeria aviation industry.
Purpose: The purpose of this thesis is to highlight the benefit of TQM implementation in the
Nigerian Airline industry by examining the basic principles of TQM in the airlines. The impact of
TQM implementation of the three performance indicator will be assessed
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A Test of the Effect of TQM on Performance and Stakeholder Satisfaction
Management
English
2008
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