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Applying the Kaizen Method and the 5S Technique in the Activity of Post-Sale Services in the Knowledge-Based Organization
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The Kaizen management originated in the best
Japanese management practices and is dedicated to the
improvement of productivity, efficiency, quality and, in general,
of business excellence. The KAIZEN methods are
internationally acknowledged as methods of continuous
improvement, through small steps, of the economical results of
companies. The small improvements applied to key processes
will generate the major multiplication of the company’s profit,
while constituting a secure way to obtain the clients’
loyalty/fidelity. The KAIZEN management represents a solid,
strategic instrument, with a view to reach and surpass the
company’s objectives. The “5S” technique represents a
fundamental technique which allows the enhancement of
efficiency and productivity, while ensuring a pleasant
organizational climate. The scientific paper presents in a
concrete way a study regarding the application of these
concepts in a real organization which builds its business success
on the phenomenon called KNOWLEDGE.
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Applying the Kaizen Method and the 5S Technique in the Activity of Post-Sale Services in the Knowledge-Based Organization
Leadership
English
2010
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