Record Detail Back
TQM for Information Systems: Are Indian Organizations Ready?
- Share to:
Conceiving that Total Quality Management (TQM) is a process of embedding quality awareness
at every step of production or service while targeting the end customer, we represent it as based
on five cardinal principles of top management conviction, customer centric advancements of
processes, benchmarking, relentless improvement, and strengthening the employee base. Lodged
in the back-drop of increasing awareness for benefit realization through a synergy between Information
Systems and TQM this paper examines the readiness of IS managers in India for TQM.
Drawing from the results of a questionnaire-based survey conducted amongst IS professionals of
some Indian companies it uses multivariate analysis to quantify the extent of top management
support for TQM in IS, the extent of benefits realized by TQM, relationship between IS-TQM
realized benefits and top management support and relationship between the IS-TQM realized
benefits and TQM principles implemented. We conclude that Indian IS managers have a fair understanding
of TQM and this shows an upward trend. Top management support is the single most
important factor needed for implementation of TQM for IS and better quality of services is presumed
to be the most important benefit realized by the firm. The findings fall in compliance with
other studies but contribute to research in the unique Indian Market for a potential global investor.
NONE
Leadership
English
2006
LOADING LIST...
LOADING LIST...