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Total Quality Transportation Through Deming’s 14 Points
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Transportation organizations, particularly public transport corporations, have not
followed the lead of manufacturing or other service industries in adopting Total Quality
Management (TQM). In recent years, quality has become an important competitive
strategy in the global market. In near future, due to World Trade Organization
agreements, globalization, and competitiveness, transport organizations have no
choice other than adopting TQM for their survival.
This article presents a background on TQM and addresses the imperatives of using
this strategy in transport organizations. The article examines total quality transportation
(TQT) and its organizational structure and implementation model in relation
to Deming’s 14 points. The model presented in this research provides enhanced tactics
for transportation quality and customer satisfaction