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Strategic Quality Management
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The strategy of building performance quality policy is based on the commitment and
involvement of management, identifying legislative requirements, customer requirements
(stakeholders), as well as increased staff empowerment and involvement. The concepts of total
quality / total quality management are used interchangeably with the strategic quality /
strategic management of quality, in the sense of leading to collaborative quality through
mobilization of energies, i.e. participative management and empowerment. The paper is a
description of the contribution of the most important quality gurus Deming, Juran, Crosby,
Feigenbaum, Ishikawa and Garvin on the development of Strategic Quality Management
(SQM). SQM defined and are described seven basic concepts of SQM. It is analyzed
comparatively the new strategy of the organization on Quality Management and Management
through Quality.
Andrei Octavian PARASCHIVESCU, - Personal Name
NONE
Strategic Quality Management
Leadership
English
2014
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