Record Detail Back
Total Quality Management as a Tool for Decision Making
- Share to:
TQM means keeping the organization running smoothly with continuous input from our owners/customers. The
major components of TQM are quality information, rewards for results, cooperation, secured jobs, fairness, equitable
compensation, employees ownership stake etc the guiding principles are customer satisfaction safety, elimination of
errors and defects, continuous improvement, employee empowerment etc The major constraints are lack of top
management support, commitment, over dependence on computerized quality control, no market research,
management by fear etc .