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TQM and firms performance: An EFQM excellence model research based survey
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The purpose of this article is to develop an instrument for measuring TQM implementation following
the European Foundation for Quality Management Excellence Model and to provide empirical
evidence on the relationship between management practices and measures of business performance in
the model. To this end, the study employs survey data collected from Spanish manufacturing and
service firms. Confirmatory factor analysis is used to test the psychometric properties of the
measurement scales and the hypothesized relationships between total quality management practices and
organizational performance are examined using structural equation modeling. The findings of the
research indicate that the adoption of the TQM practices suggested in the EFQM Excellence Model
allows firms to outperform their competitors in the results criteria included in the Model. Therefore,
this paper provides a valuable benchmarking data for firms as it substantiates the EFQM Enabler’s
contribution to the attainment of competitive advantage.
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TQM and firms performance: An EFQM excellence model research based survey
Leadership
English
2007
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