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The Impact of the Quality Management System iso 9000 on Customer Satisfaction of Slovenian Companies
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Many companies invest great efforts into achieving appropriate organization
and through it better quality of products and services. They
try to achieve this in a systematic way following the standard iso 9000.
Implementing iso is a management decision that requires consideration
of company’s operations, strategy, staff and, most importantly,
customers. The theoretical part of the research is focused on literature
review. Second part-empirical research has been done on the basis
of structured questionnaires gathered from 212 responses of Slovenian
companies that had already acquired the iso 9000 quality standard certificate
by 2002.
Franka Piskar - Personal Name
NONE
The Impact of the Quality Management System iso 9000 on Customer Satisfaction of Slovenian Companies
Research Method
English
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