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Guide to Improving Capability for Systems Operations and Management
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The purpose of this guide is to support transportation agencies in developing institu- tional arrangements suitable to the special demands of congestion management, now emerging as a new transportation agency priority. In particular, the strategy conven- tions appropriate to effective management of nonrecurring congestion (NRC) present new challenges for agency policy, organization and staffing, resources, and partner- ships, as well as for basic agency culture and leadership. This guide focuses on these special institutional challenges in the form of a change management tool called the Institutional Capability Maturity Model. The background to the development of the guide is presented in the accompanying SHRP 2 research report, Institutional Architectures to Improve Systems Operations and Management (1). The guide is based on real-world experiences of transporta- tion agencies, especially state departments of transportation (DOTs), across a range of levels of application of the conventional strategies that focus on NRC, which is responsible, on average, for about 50% of delays in metropolitan areas. The research included a review of key features of the typical congestion management program activ- ities and the technical and business processes that characterize the more effective pro- grams. From this analysis, the institutional preconditions most supportive of the more effective programs were identified and incorporated into the guide.
978-0-309-27653-5
NONE
Management
English
2011
1-61
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