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Workflow Management
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This book is about the management of business processes. This is certainly not a new
topic. Since the beginning of the Industrial Revolution, it has been written about from
every possible point of view - economic, sociological, psychological, accountancy,
mechanical engineering and business administration. In this book, we examine the
management of business processes from the perspective of computing, or - to put it
more broadly - of information technology. The reason is that information technology has
made huge leaps forward in recent years, resulting in the creation of completely new
ways of organizing business processes. The development of generic software packages
for managing business processes - so-called WorkFlow Management Systems (WFMS)
- is particularly important in this respect.
Until recently, the golden rule was: "First organize, then computerize". This implied that
processes were developed with the implicit assumption that the business process would
primarily be managed by people. Then an organizational structure would be developed
under which groups of people, or departments, were allocated particular tasks. Only
then did people consider whether computers - or rather, information systems - could
partially support, or even take over, the work. This approach does not sufficiently
examine the opportunities offered by information systems. We have now reached a
turning point: we first design business processes in a more abstract way, without
considering implementation, and then we design the information systems and the
organization hand in hand. In fact, we decide whether each task in a process should be
performed by an information system or a person
Wil van der Aalst and Kees van Hee - Personal Name
1st Edition
NONE
Workflow Management
Management
English
2001
1-361
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