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Introducing E-Procurement in a Local Healthcare Agency
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This chapter deals with the introduction of electronic procurement in the public healthcare domain. After
a brief discussion on the healthcare spending characteristics and on the suitability of e-procurement
tools in the public sector, the long-lasting experience of e-procurement implementation promoted by an
Italian Local Healthcare Public Agency is described. This initiative included some pilot projects and
applied many different solutions, always involving both a new ICT tool and a thorough process redesign.
The development of the innovation introductions is discussed, together with their organizational
and managerial background, the description of the new processes, and the analysis of the most relevant
results. The chapter provides a fairly comprehensive illustration of available solutions, opportunities,
and challenges in this still neglected topic.