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Managing IT Performance and Availability from an End-User Perspective
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As companies mature their IT operations, they know more about the performance of their
networks, applications, servers, databases, and mainframe systems. However, reliable
information about end-user experience remains elusive. This information is vital to gauge how well
IT is adding value to the business. Obtaining reliable information about the end-user experience is
just the first step. To add measurable value to the business, companies need to detect the
problems experienced by end users, isolate those problems, diagnose the root causes, and then
fix the problems.
BMC Software provides solutions that enable companies to monitor end-user transactions,
pinpoint the cause of failures, and then diagnose the problems, whether they originated in a distributed application, a database, a server, or a mainframe system. BMC® Transaction
Management Application Response Time provides the synthetic transaction monitoring that helps companies understand the end-user experience, while BMC® Performance Manager enables in-
depth monitoring and management of applications, databases, and servers. For mainframe systems, BMC® MAINVIEW® Transaction Analyzer uses data from other BMC MAINVIEW
monitoring products to track and correlate the resources used by complex transactions across
multiple mainframe systems. This paper describes how a fictitious manufacturing company that
manufactures oil-field tubing and valves — called International Tubing — uses these BMC
Software solutions to improve its ability to detect and resolve problems in its order-entry and
customer management processes, which span both distributed and mainframe systems. These
improvements help the company reduce downtime, increase customer satisfaction, and generate
more repeat sales.
BMC Software - Organizational Body
61679
NONE
Information Technology
English
2006
1-13
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