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Connecting Business and IT Goals With Closed Loop Client Management
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Client Management is the IT discipline of managing the lifecycle of end user systems (including desktops, lap- tops, and handhelds) from initial deployment, through provisioning, upgrade, and patch, to deprovisioning and decommissioning. This entails conflicting requirements from IT – which requires tight control and detailed planning – and the business – which requires flexibility and fast response. This conflict arises, for example, when business users require IT to deploy a new application to support new products or services. IT needs the new application to be standardized, thoroughly tested, well planned, and deployed gradually, in order to avoid implementation and support problems, license violations, security risks, etc. Business users, however, need the application to work differently for different user roles, to be available immediately to everyone that needs it, and to provide broad access for all users, so that they can quickly get to market with a minimum of disruption or delay.
BMC Software - Organizational Body
NONE
Information Technology
English
2006
1-12
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