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Practical Zendesk Administration
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The version of Zendesk covered by this book is the latest public release as at September 12, 2012. Zendesk has a frequent—often weekly—release schedule, with new features and updates to existing features. The release notes are made available to the public in the official What’s New in Zendesk forum. Throughout this book I’ve deliberately de‐ scribed features without giving detailed steps to configure the feature, and I’ve only included screenshots in situations when I believe that the explanation would not be complete without them. The purpose of this book is to focus on the advice and best practices for administering the product, rather than be a step-by-step guide. If you would like or need more detailed instructions with fewer best practices, the User Guide may be a useful accompaniment to this book.
Stafford Vaughan - Personal Name
First Edition
978-1-449-34364-4
NONE
Information Technology
English
2012
1-187
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