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Creating Business Agility
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Evenasthesestageshaveprogressedrapidlyoverthepast20years, the enabling technologies have changed more quickly. Information technology (IT) evolution is now measured in terms of “Internet time” as fourth-generation hardware, software, and network system technologies are deployed. Ubiquitous access to information at any time, in anyplace, andin any wayis expectedas aroutine practicethat provides a state of presence that drives personal experience delivery as the new normal of customer service. The basis of business competition evolved from product- centered
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nancial assets to customer-centered information assets. This business model paradigm shift has moved away from “past is prelude” thinking characterized by business-as-usual planning. With this traditional practice, extrapolation of strategy plans is based on assumptions that the future will continue like the past, with historical time-series sales forecasting and static regression analysis models. Now best practices lead to outside-the-box thinking. This is re fl ected by scenario-based planning that anticipates change via adaptive sense-and-respond business intelligence processes, real- time customer-facing decision support, and dynamic simulation analytic models.
Rodney Heisterberg and Alakh Verma - Personal Name
978-1-118-86931-4
NONE
Information Technology
English
2014
1-387
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