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Baldrige 20/20: An Executive’s Guide to the Criteria for Performance Excellence
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Building a high-performance organization in a volatile world can at
times seem fairly elusive for those who are leading large institutions.
From the growth of technology and shifting customer expectations to
the emergence of new markets and global competition, it is clear that
what it takes to be successful today is different from what it took just
a decade ago—and certainly different from what it was when the U.S.
Congress passed the Malcolm Baldrige National Quality Improvement
Act in 1987. The purpose of the Act and the awards program it spawned
was to enhance U.S. competitiveness by encouraging organizations to
focus on quality and performance excellence. It did this by establishing
criteria for evaluating improvement efforts, identifying and recognizing
role-model organizations, and disseminating and sharing best practices
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Baldrige 20/20: An Executive’s Guide to the Criteria for Performance Excellence
Management
English
2011
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