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CONFLICT RESOLUTION MANAGEMENT BETWEEN HEALTHCARE MANAGERS AND PHYSICIANS
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Healthcare delivery in the United States has undergone a complete transformation in the past 75 years.
Dramatic changes have occurred in critical functional areas such as medical technology, reimbursement
methodologies, employment arrangements, and other important administrative and clinical areas. Despite
the influx of changes, one particular structural aspect has not changed. The adversarial relationship
between the medical provider community and healthcare managers has continued to be a normal part of
the daily functioning in healthcare environments. Healthcare industry participants would suggest that the
dysfunctional relationships between doctors and mangers have intensified with each passing decade.
With the United States’ recent recognition that the current system of health care is trending towards an
unsustainable financial future, along with the recent passage of the Patient Protection and Affordable Care
Act (ACA), the primary goal of all new healthcare public policy has been to increase access and improve
quality. By achieving ACA’s primary goals, cost reductions become a secondary positive outcome.
These objectives can be accomplished only by means of a systems thinking approach in which healthcare
providers and healthcare managers work in tandem.
Brent Sigut - Personal Name
NONE
Healthcare Management
English
2003
1-30
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