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Knowledge management in healthcare: towards ‘knowledge-driven’ decision-support services
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In this paper, we highlight the involvement of Knowledge Management in a healthcare enterprise. We argue that the ‘knowledge quotient’ of a healthcare enterprise can be enhanced by procuring diverse facets of knowledge from the seemingly placid healthcare data repositories, and subsequently operationalising the procured knowledge to derive a suite of Strategic Healthcare Decision-Support Services that can impact strategic decision-making, planning and management of the healthcare enterprise. In this paper, we firstly present a reference Knowledge Management environment—a Healthcare Enterprise Memory—with the functionality to acquire, share and operationalise the various modalities of healthcare knowledge. Next, we present the functional and architectural specification of a Strategic Healthcare Decision-Support Services Info-structure, which effectuates a synergy between knowledge procurement (vis-a`-vis Data Mining) and knowledge operationalisation (vis-a`-vis Knowledge Management) tech- niques to generate a suite of strategic knowledge-driven decision-support services. In conclusion, we argue that the proposed Healthcare Enterprise Memory is an attempt to rethink the possible sources of leverage to improve healthcare delivery, hereby providing a valuable strategic planning and management resource to healthcare policy makers. © 2001 Elsevier Science Ireland Ltd. All rights reserved.
Syed Sibte Raza Abidi - Personal Name
NONE
Healthcare Management
English
2001
1-14
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