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Introduction to eTOM
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This paper provides a high-level overview of the Enhanced Telecom Operations Map (eTOM) Business Process
Framework. eTOM is part of the New Generation Operations Systems and Software (NGOSS) standard, developed
by the TeleManagement Forum (TM Forum).
The TM Forum is an industry association focused on transforming business processes, operations, and systems for
managing and monetizing online information, communications, and entertainment services. The TM Forum has more
than 700 members (operators, suppliers, and integrators) in over 75 countries from across the converging industries
of telecom, cable, media, and the Internet. The focus of the TM Forum is on automating operational management
and business processes.