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Innovative Service Design Workbook
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1.1 What is this workbook about?
The main aim of this workbook is to provide a systematic problem solving process that service designers may use in solving service design problems.
This workbook is based on previous research on the usage of the Theory of Inventive Problem Solving (TRIZ) methodology in non-technical areas like service design.
1.2 Who is this workbook for?
This workbook is for service designers who
• are responsible for solving service-related design problems at service-orientated organizations.
• have limited or no prior experience with tools related to the Theory of Inventive Problem Solving (TRIZ/TIPS).1.3 How can this workbook help?
To date, service designers have no systematic process to solve service problems. This workbook can help them save a great deal of time and effort by providing a systematic approach to service design problem resolution.
In this workbook, TRIZ tools will be used to define, formulate, solve and evaluate service design problems. It enables users to come up with creative and innovative solutions.
1.4 How is this workbook used?
This workbook contains a detailed step-by-step process highlighting the various TRIZ tools that may be used to define, solve, and evaluate various service design problems. These steps can be seen as a systematic guide to help designers resolve design problems.
Included in this workbook are worksheets that contain questionnaires and tables to aid users in solving their service problems.
In addition, users will also find...
...tips , tools ...and examples
to help them better understand the TRIZ tools being used in solving various service design problems.
1.5 Benefits
This workbook provides a means of systematically defining, formulating, solving, and evaluating service design problems. It enables designers to adapt the various TRIZ applications to their service operations. In addition, it gives useful information on the many TRIZ tools and their applications.
While intangible benefits will differ from person to person, users should gain new insights on service design problem resolution through this workbook.
978-87-403-0268-4
NONE
Management
English
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