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COMMUNICATION SKILLS FOR MANAGERS
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The National Food Service Management Institute developed this series of modules on human
resource management to meet a need for relevant materials that would provide directors and supervisors
the tools to teach managers effective management skills. Learning to work with and lead employees is a
never-ending journey. These materials were designed to assist the learner in developing effective people
skills in the Child Nutrition Programs. A task force of state agency personnel, food service directors, and
university faculty identified the topics to include in this resource.
Building Human Resource Management Skills was designed by a team of experienced child
nutrition and adult learning professionals. A group of volunteer reviewers from the task force also made
significant contributions to the development of this project. We are most grateful to them for sharing
their time and expertise.
All of the human resource modules have been approved for continuing education credits by the
American School Food Service Association.
Steps to follow in using materials:
Step 1. Review the entire module and think about its relevance to the participants. There may be
resources within the community that you may want to use to enhance the learning experience. A lesson
plan template has been provided for your use to facilitate teaching the human resource module content.
Step 2. Check the Trainer’s Toolbox section in the modules for a list of materials planned for the
session. The modules may require the use of policies and procedures, job descriptions, form, or standards
specific to Child Nutrition Program personnel.
Step 3. Review the Suggested Time Frames and Comments to determine time allotted for each topic in
the modules.
Step 4. Ensure that the learning environment, media center, classroom, cafeteria, or auditorium is
comfortable for adults and conducive to learning and discussions.
Step 5. The purpose of the videotapes provided in the kits is to model practices, inspire discussion, and
stimulate thoughts about personal practices. Always review videotape at least once before using in class
to be familiar with the content and to determine how to use it with the group. Consider the following
options:
Use the tape to focus on a specific point during the session.
Encourage interaction by showing all or part of the tape, and divide the group into comfortable
discussion groups of no more than 6-7 per group.
The tapes were created to provide real-life practice situations and to precipitate discussion. There are no
right or wrong answers, but better and best ways to handle human relations in Child Nutrition Programs.
National Food Service Management Institute - Personal Name
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Communication
English
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