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"Anil Kumar Raghavan Pillai1,2, Ashok Kumar Pundir3, L. Ganapathy3"
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Improving Information Technology Infrastructure Library Service Delivery Using an Integrated Lean Six Sigma Framework: A Case Study in a Software Application Support Scenario
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: Anil Kumar Raghavan Pillai1,2, Ashok Kumar Pundir3, L. Ganapathy3 -
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